Terms of service
Wildfire Botanicals – Terms of Service
Last updated: March 2025
Welcome to Wildfire Botanicals! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Wildfire Botanicals, you agree to abide by these Terms. Please read them carefully.
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1. General Information
Wildfire Botanicals is a New Zealand-based business offering handcrafted bath and self-care products. All products are made in small batches with natural ingredients.
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2. Orders & Payments
2.1 Ordering Process
• All products are made to order, ensuring freshness and quality.
• Once an order is placed, changes or cancellations may not be possible. Contact us immediately at wildfirebotanicals@gmail.com if you need assistance.
2.2 Pricing & Payments
• Prices are listed in NZD and may change without notice.
• We accept major payment methods, including debit/credit cards and online payment services.
• Orders must be paid in full before processing.
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3. Shipping & Delivery
3.1 Processing Times
• Orders are typically processed within 3-5 business days, excluding weekends and holidays.
• Custom or bulk orders may require additional time.
3.2 Shipping & Responsibility
• We ship within New Zealand only at this time.
• Once an order is shipped, Wildfire Botanicals is not responsible for delays, lost packages, or damages caused by the courier. If an issue arises, please contact the courier directly.
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4. Returns & Refunds
4.1 Eligibility for Returns
Due to the personal nature of our products, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, contact us within 48 hours of delivery at wildfirebotanicals@gmail.com with your order number and photos of the issue.
4.2 Refunds
• Refunds are issued at our discretion for damaged or incorrect items.
• Shipping fees are non-refundable.
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5. Product Disclaimer & Liability
• Wildfire Botanicals products are for external use only.
• Always perform a patch test before using a new product, especially if you have sensitive skin or allergies.
• We are not responsible for any allergic reactions, skin sensitivities, or misuse of our products. Consult a medical professional before use if needed.
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6. Intellectual Property
• All website content, including text, images, product descriptions, and branding, is the property of Wildfire Botanicals and may not be used without permission.
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7. Privacy Policy
• We respect your privacy. Personal information collected during orders (such as name, email, and shipping address) is used solely to process transactions and will not be shared with third parties, except as required by law.
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8. Amendments to These Terms
Wildfire Botanicals reserves the right to update these Terms at any time. Any changes will be posted on this page with the updated date. Your continued use of our website and services indicates acceptance of any modifications.
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9. Contact Us
If you have any questions about these Terms, please contact us at:
Email: wildfirebotanicals@gmail.com
Location: Auckland, New Zealand
Thank you for supporting Wildfire Botanicals!